Responsible Gambling Practices
For many, gambling is a source of entertainment. However, it can become harmful if not kept in check,
potentially leading to personal or financial issues.
Our goal is to provide a controlled platform where users can enjoy games responsibly. We recommend that
you always play within your limits and seek help if gambling begins to feel like a problem rather than
fun.
Check Your Habits
- Use our Self-Review Tool to reflect on your gambling behavior and patterns.
- Try our Weekly Spend Estimator to understand how much you are spending.
Where to Get Help
If you or someone close to you is experiencing gambling difficulties, support is available. Call
1800 858 858 or visit gamblinghelponline.org.au for confidential, free, and 24/7 support.
You can also explore help options specific to your area via the "Services in Your State" section on their
website.
Contact Our Team
If you need assistance managing your account or setting limits, our customer care team is here for you.
Get in touch by phone at 1300 188 911, through live chat, or via email at [email protected].
Limit Your Spending
Maintain control by setting weekly spending caps through your account settings. Navigate to "My Account"
and choose "Spending Limits." If you need help, just contact our support staff.
Pause Your Account
If you wish to stop gambling temporarily, you can request a self-exclusion. Here’s what you need to know:
- The exclusion remains in effect for 12 months.
- Unused valid entries will be voided and deposits reimbursed.
- Your account must be verified to ensure withdrawal of remaining prizes.
- We’ll confirm once the exclusion is processed.
- After the exclusion period ends, you can request account reactivation by contacting our Gambling
Liaison Officer at [email protected].
Game Odds Transparency
Each lottery or game includes clear information about odds, how to play, and details about the next draw.
Visit the individual game pages or our Help Centre for full breakdowns.
Identity Confirmation
To maintain regulatory compliance and ensure safety, only adults over 18 are allowed to purchase tickets.
We require identity verification to confirm account ownership.
Failure to verify in a timely manner will lead to account restrictions and prize holdbacks. You may also
be asked to verify your identity before purchasing, depending on local laws. Learn more by visiting: Why do I need to verify my account?
Our Responsibility Commitment
We are fully committed to responsible gambling and operate in line with official Responsible Gambling
Codes in every State and Territory. For information relevant to your location, please visit our website
for more details.
